COVID-19 FAQ

BOSTON, MA | BOSTON SHERATON

We have published an FAQ related to COVID-19 and ICBI34 below.  Click here to read the FAQ.

Updated March 12, 2020 

Due to the COVID-19 outbreak, the Board of InBIA has decided it is in the best interest of our attendees to postpone ICBI34. We are currently in negotiations with the hotel to determine new dates for the conference. As soon as we have the new date secured, we will communicate them to you.

All current registrations will carry over to the rescheduled event with the same terms under which they were made. When new dates are established, we will update our cancellation policy to allow for refunds up to two weeks in advance of that event.

Please cancel your reservations at the Sheraton Boston Hotel and then rebook when we have new dates. We will post the link to rebook as well as all other information and updates on our conference website.

We are disappointed not to be able to gather for the conference as planned and will miss seeing all of you in two weeks. But we are already looking forward to holding this gathering at a time when we can better ensure health and safety for everyone. We remain committed to delivering high quality content, resources, and networking opportunities to our members and attendees.

Please take care of yourself during this time. The CDC has published these guidelines if you feel sick, and we recommend following your state and municipal health departments for additional, local updates.

We know this time can produce anxiety and uncertainty. Please know your safety and wellness is our highest priority, and we are implementing these changes to help lessen exposure to each of you and to our InBIA community.

Don’t hesitate to contact us at [email protected] with any questions you may have related to ICBI34.

COVID-19 FAQ

Updated: April 1, 2020

I’m registered for ICBI34 – what should I do about my registration?
Your registration for ICBI34 will automatically be carried over to the new event – you do not need to do anything. As soon as we have new dates, you will receive an announcement from InBIA with instructions for what to do next.  Updates will also be posted on the InBIA website and social media channels.

I cancelled my registration before the postponement but would like to instead carry it over to the rescheduled event – what should I do?
Please contact [email protected]. If we have not yet processed your cancellation, we can reinstate you with the conditions under which you originally registered (price bracket, discounts applied, etc.). If we have already refunded your money, we will provide instructions for how to register for the rescheduled event.

I cancelled my registration before the postponement – when can I expect a refund?
People who submitted their cancellations before March 13 will receive a refund minus the $75 administrative fee, as per our cancellation policy. All other registrations will be carried over to the event on the new dates. InBIA staff members are working hard to sort through all the details related to postponing the event and will issue these refunds as soon as possible. Please bear with us in this unprecedented time of rescheduling our largest event of the year.

What if I purchased Preconference courses or other event tickets (Innovation tour, BIG Summit, etc.)?
All registration purchases will carry over to the postponed event.

What should I do about the room I reserved at the Sheraton Boston Hotel?
Regardless of whether or not you will carry your registration over to the rescheduled event, you should cancel your current hotel reservation as soon as possible. Please contact the hotel directly at 617-236-2000 to cancel. As soon as we have new dates, we will have a link to make new reservations.

I have already made my travel arrangements – what do I do about these tickets or fees?
Please refer to the airline carrier and/or train ticket policies regarding any cancellation fees associated with your flight. Many airlines have waived cancellation and change fees for flights change requests associated with COVID-19, but you will need to check the policy of airline which you purchased your ticket from. You can find a list of the updated policies from many airlines here. InBIA is not responsible, nor can we intercede with any policies or practices of transportation authorities.

I am a speaker in one of the breakout sessions – will my presentation be automatically included in the rescheduled event?
Yes. InBIA appreciates the time and effort all speakers had put into their sessions and is planning to use the same content we had originally curated in the rescheduled event. If you are a speaker who has questions about your session or the rescheduling process, please contact Lindsay Schuenke at [email protected].

I am an exhibitor or sponsor – what happens to the fees I have paid?
Please contact Carie Davis at [email protected] to discuss how your sponsorship can carry over to the future event.

InBIA Awards
We will plan to present the 2020 InBIA Awards as planned during the rescheduled event. If you have questions, contact Monica d’Errico at [email protected].

Where can I find resources for my center related to COVID-19?
We have a written a blog post listing resources.  That post can be found here.

Additional Questions?
Didn’t find an answer you were looking for? Please send any additional questions to [email protected].